Email kyled@beaconlightinvestments.com. We read everything and reply to most messages within two business days.
It helps to include your device model, the operating system version, the app version from Terrazzo's settings screen, and — if something looked wrong on screen — a screenshot.
Terrazzo sends us nothing — no crash reports, no analytics, no diagnostics. That is deliberate, and it has one practical consequence: if something goes wrong, we only find out if you tell us. A short email is genuinely the whole mechanism.
Open Settings and choose Restore purchases, or use the same button on the unlock screen. A purchase is tied to the store account that made it, so make sure you are signed in with the same one. If it still does not appear, email us with the date of purchase and we will sort it out.
Refunds are handled by the store, not by us — we have no ability to issue them. On iOS use reportaproblem.apple.com; on Android use the Play Store's order history. If a purchase failed because of a bug in our app, tell us and we will help you make the case.
That is almost always a device not signed in to the store, or one where purchases are restricted. The app deliberately says so rather than showing a button that cannot work. Check that you are signed in and try again; if the price still does not appear, tell us your country and device.
No. Every hint is free and there is no daily allowance, no cooldown and no video to watch first. A hint shows you the next move the solver would make, from wherever you have got to — including after you have wandered a long way off its path.
Because that is a different game. Tiles slide within their row or column into the gap; the constraint is the puzzle. If you would rather lift pieces and place them freely, that is a jigsaw — Thicket, a different Get Puzzled game, is the one that does it.
Some are meant to be harder than others, but a picture whose tiles genuinely cannot be told apart is a defect in the art rather than difficulty. Tell us which one and at which grid size. Meanwhile, Settings lets you turn on tile numbers, and the board can show the finished picture faintly behind it.
Undo takes back your whole last slide — pushing three tiles at once is one action, so undoing it removes all three — and then adds a single move as the cost. In the collection that keeps undo useful without making it free; in free play there is no target and no cost at all.
No. There is no analytics library, no crash reporter and no advertising in the app, and no server of ours for anything to be sent to. The only network traffic it makes is to Apple or Google, to fetch the price of the unlock and to restore a purchase. See Terrazzo's Privacy Policy.
Yes, always. Every picture and every level ships in the app. No board needs a connection, and the app never asks for one to play.
The app crops the picture square, keeps a copy in its own storage, and uses that — so a board still opens if you later delete or edit the original. The copy never leaves your device. Remove it from Free play and both the copy and any board using it are deleted.
Uninstalling erases everything, because everything is on your device. Individual imported photographs can be removed from Free play without uninstalling. See the Data Deletion Policy.
Text scales with your system settings, controls are sized to be hit reliably, and the board is tested with screen readers. Tile numbers exist partly for this reason and are free to turn on. If something is hard to read, hard to hit, or does not work with your assistive technology, please tell us — that is a bug and we will fix it. Say what you were using, so we can reproduce it.