Email kyled@beaconlightinvestments.com. We read everything and reply to most messages within two business days.
It helps to include your device model, the operating system version, the app version from Thicket's settings screen, and — if something looked wrong on screen — a screenshot.
Thicket sends us nothing — no crash reports, no analytics, no diagnostics. That is deliberate, and it has one practical consequence: if something goes wrong, we only find out if you tell us. A short email is genuinely the whole mechanism.
Open Settings and choose Restore purchases. Purchases are tied to the store account that made them, so make sure you are signed in with the same one. If it still does not appear, email us with the date of purchase and we will sort it out.
Refunds are handled by the store, not by us — we have no ability to issue them. On iOS use reportaproblem.apple.com; on Android use the Play Store's order history. If a purchase failed because of a bug in our app, tell us and we will help you make the case.
That should never happen, and we would like to know about it. Thicket saves continuously, so a lost board is a defect rather than expected behaviour. Email us with the app version you updated from and to, the piece count, and roughly how far in you were.
Try a lower piece count for the screen size, and check Settings for the snap radius — widening it makes pieces commit from further away, which helps a great deal on small screens. If it is still awkward, tell us your device model; the tolerances are tuned per screen size and a bad one is something we can fix.
Both are the snap radius, in opposite directions, and it is adjustable in Settings. If the behaviour looks wrong at every setting, that is a bug — please report it with your device model.
Yes. Settings has a haptics toggle. Turning it off stops all haptic feedback in the app regardless of your system setting.
No. There is no analytics library, no crash reporter, and no advertising in the app, and no code capable of making a network request. Settings contains a privacy section with controls for analytics and advertising; the machinery is built ahead of any SDK that would need it, and nothing is collecting today whatever those controls are set to. See Thicket's Privacy Policy.
Yes, always. Every picture and every part of the game ships in the app. No board needs a connection, and the app never asks for one.
No. Thicket never asks for photo permission and cannot read your library. A different Get Puzzled app, Photo Collage Puzzle, does work with your photographs — on your device — and is a separate download.
Uninstalling erases everything, because everything is on your device. Settings › Reset progress clears boards and statistics without uninstalling. See the Data Deletion Policy.
Text scales with your system settings, controls are sized to be hit reliably, and the app is tested with screen readers. If something is hard to read, hard to hit, or does not work with your assistive technology, please tell us — that is a bug and we will fix it. Say what you were using, so we can reproduce it.