Email kyled@beaconlightinvestments.com. We read everything and reply to most messages within two business days.
It helps to include the app name, your device model, the operating system version, and — if something looked wrong on screen — a screenshot.
Open the app's settings and choose Restore purchases. Purchases are tied to the store account that made them, so make sure you are signed in with the same one. If it still does not appear, email us with the date of purchase and we will sort it out.
Refunds are handled by the store, not by us — we have no ability to issue them. On iOS use reportaproblem.apple.com; on Android use the Play Store's order history. If a purchase failed because of a bug in our app, tell us and we will help you make the case.
No. There is no analytics library, no crash reporter, and no advertising in our apps, and no code capable of making a network request. The settings screen includes a privacy section with controls for analytics and advertising; that machinery is built ahead of any service that would need it, and nothing is collecting today whatever those controls are set to. See the Privacy Policy.
Uninstalling erases everything, because everything is on your device. The app's settings also offer Reset progress to clear boards and statistics without uninstalling. See the Data Deletion Policy.
Yes. Everything you need is included in the app, and no puzzle requires a connection.
That should never happen, and we would like to know about it. Please email us with the app version you updated from and to, and roughly how far into the puzzle you were.
Also worth telling us. Nonograms are verified to be solvable by deduction without guessing, and spot-the-difference pairs are verified to contain exactly the differences we authored. If one gets past that, it is a bug in our checks and we want to find it.
If something is hard to read, hard to hit, or does not work with your assistive technology, please tell us — that is a bug and we will fix it.